Shipping policy
Shipping Policy
Last updated: October 2026
Hekaya delivers across the GCC. Shipping is free on every order, to every country we serve.
Where we deliver
- United Arab Emirates
- Saudi Arabia
- Kuwait
- Qatar
- Bahrain
- Oman
We do not currently ship outside these countries.
Processing time
Orders are prepared within 1 to 2 business days after payment is confirmed. Orders placed on Fridays, weekends or public holidays are processed on the next business day.
Delivery time
- United Arab Emirates: 2 to 4 business days
- Saudi Arabia, Kuwait, Qatar, Bahrain and Oman: 4 to 7 business days
These are estimates, not guarantees. Delivery can take longer during sales, holidays, or because of customs or carrier delays.
Shipping cost
Free delivery on all orders to the countries listed above. The price you see at checkout is the price you pay for delivery.
Order tracking
Once your order ships, we will email you a confirmation with tracking details. You can also check your order status any time on our Track your order page.
Delivery attempts and address details
Please make sure your address and phone number are correct and complete, since couriers may call before delivery. If a delivery fails because of an incorrect address or because nobody was available to receive it, we may contact you to arrange a new delivery. If an order is returned to us, we will contact you to resend it or refund it.
Customs, duties and taxes
Any applicable taxes are shown at checkout. If your country applies import duties or customs charges to an order, these are the responsibility of the customer.
Damaged or lost parcels
If your parcel arrives damaged, or has not arrived within the expected time, please contact us with your order number and, where relevant, a photo. We will work with the courier to put it right.
Questions
Need help with a delivery? Reach us through our contact page.