Return & Refund Policy

We want you to love everything you order. If something is not right, this page explains how returns and refunds work.

Return window

You have 28 calendar days from the day your order is delivered to send your return back to us. Your return must be posted within this time.

What can be returned

• Items in new condition: unworn, unwashed and not altered in any way.
• Items with all the original tags still attached.
• Items sent back in their original packaging, such as the poly bag, with your order number or shipping receipt included.

For hygiene reasons, underwear cannot be returned. Items marked as final sale are not eligible for a refund.

Late returns and items we cannot accept in full

Returns posted more than 28 days after delivery are not eligible. If we receive an item that is past the return window, shows signs of wear, or is missing its original tags, we will either send it back to you or deduct a restocking fee of 25% of the item's price before refunding.

Exchanges

Need a different size or colour? Contact us within the 28-day window and we will help you with an exchange, depending on availability. If an exchange is not possible, you can return the item for a refund and place a new order for the size or colour you would like.

How to start a return

1. Contact us with your order number and the item(s) you would like to return.
2. We will reply with the return instructions.
3. Pack the item(s) with their tags and original packaging, then send them back to us.

Refunds

Refunds are always made to the original payment method. Once we receive your return, please allow 3 to 5 business days for us to process it. We will email you as soon as your refund is on its way. After that, your bank may need a further 5 to 10 business days to show the money in your account.

Have a question about a return? We are here to help on our contact page.